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Help center

Answers to the questions people ask most. Still stuck? We read every email.

Getting started

What is Mousepad?

Mousepad is an AI website and app builder for small businesses. Describe what you need in a sentence, and it builds a real site or app with pages, sign-in, saved information, and online payments, ready to publish on your own domain.

Do I need to know design or code?

No. Describe your business in plain words, and change anything by asking in the chat. Every change is saved as a version you can go back to.

What can I build?

Business websites, online booking, quote requests, order forms with pickup or delivery, client portals, and class or event sign-ups, along with the staff pages behind them.

What happens after I type my idea?

Create a free account and your idea is kept. Mousepad may ask a few short questions, then builds your app while you watch, usually in a few minutes. Nothing goes live until you publish.

Is it free to start?

Yes. Free gives you 20 credits when you start each month, up to 50 a month, and room to publish 2 Basic sites. Plus and Pro add more credits, always-on sites, and your own domain.

Can I build an app that handles patient health information?

No. Mousepad is for everyday business information, not patient records.

Building and changing

How do I change my site?

Ask in the chat in plain words, like “add a page for our prices” or “make the buttons green.” You can also attach photos of your work or your shop.

Can I undo a change?

Yes. Open History and restore any earlier version. Restoring brings back how the site was, but information your app has saved, like bookings, stays as it is now.

How do I try my app as a customer or as staff?

When your app has sign-in, Mousepad makes a sample account for each kind of user. Use Sign in as… in the preview to switch between them.

What is Cloud?

Cloud lets your app keep information between visits, like bookings and orders, and lets people create accounts and sign in. Mousepad turns it on when your app needs it.

How many apps can I work on?

Free includes 5 unpublished projects; Plus and Pro have no limit. Free runs 1 build at a time, Plus 2, and Pro 3.

Can I delete an app?

Yes. Owners and publishers can choose Delete app from the studio menu or Settings. It takes the site offline and removes the app and its live database. Saved versions and backup copies stay stored, and a domain bought through Mousepad stays yours and keeps renewing while its renewal is on.

Publishing and domains

How do I publish?

Choose Publish at the top right of the studio. Mousepad runs a security check, builds your site, and puts it online, usually in a minute or two.

What is a site type?

Each published site that saves information is Basic, Standard, or Enterprise. Basic falls asleep when nobody is visiting and wakes on the next visit; Standard and Enterprise are always on and have higher limits.

Can I use my own domain?

Yes, on Plus and Pro. Choose Connect a domain in the Publish dialog or in Settings → Domains, then add the two records Mousepad shows where you bought the domain. On Free, your site keeps its free address.

Do I have to buy my domain from Mousepad?

No. Use a domain you already own from GoDaddy, Squarespace, Namecheap, or any other seller. If you don't have one yet, buy it there first.

What happens when my site gets close to its limits?

Mousepad lets you know at 80%. At 100%, new saves and uploads pause until you free up space or move up a site type. Your data is never deleted.

What is the “Built with Mousepad” badge?

A small link in the corner of sites on Free. Plus and Pro can hide it on every site.

Plans and billing

How much does Mousepad cost?

Free is $0. Plus is $25/month or $240/year, and Pro is $100/month or $960/year. Yearly plans are 20% off, and credits still arrive every month.

Can I change or cancel my plan?

Yes, any time, from Plans and billing. Plan changes are prorated and billed right away. To move to Free, cancel your plan in Manage billing.

What if I move to a plan with fewer site slots?

Your sites keep their type for 7 days so you can choose which ones keep a slot. After that, the others become Basic if their data fits, or stay online read-only until you free up space. Nothing is deleted.

What happens if a payment fails?

After a short grace period, sites that don't fit Free's limits become read-only until you update your payment or free up space. Nothing is deleted.

How much do extra sites cost?

An extra Standard site is $15/month on Plus or Pro. On Pro, any site can become Enterprise for $75/month.

How does the referral program work?

Every Mousepad account has a referral link under Invite friends. When someone new joins with it and finishes their first build, you each get 50 credits. If they upgrade, their first month of Plus is free, and you get 200 more when their first paid invoice clears. The Referral program page has the limits.

Account and help

How do I get help?

Start with these guides and help pages, or email support@mousepad.app. Free includes help docs, Plus includes email support, and Pro includes priority email support.

Who do I talk to about sales?

Write to sales@mousepad.app.

How do I change the language?

Pick English, Español, 简体中文, or 繁體中文 from the language menu. Your choice is saved to your account, so it follows you to other devices.

How do I invite my team?

Make a team workspace, then invite people by email from its Members list. Free is just you; Plus has room for 3 people and Pro for 10, you included.

Who can change the plan or buy credits?

Only workspace owners can change the plan, buy credits, or change billing.

Why do I need to sign in again?

Mousepad's studio moved to studio.mousepad.app, and sign-ins don't carry over between web addresses. Sign in again there and your apps are all still yours.

Email support@mousepad.app for anything else. Plus includes email support and Pro includes priority email support.